Frequently asked questions
How much does shipping cost?
Shipping Rates: We offer a flat shipping rate of $4.99 across the continental United States.
However, we are hoping to expand to more countries soon! If you're outside the US and want to be the first to know when we launch in your region, feel free to drop us a message on our Contact page.
How long does shipping take?
Orders are processed within 1 to 2 business days.
Standard delivery typically takes 4 to 7 business days within the continental US. Because these are custom-printed just for you, you'll receive a tracking link as soon as your book heads to print and ships out!
As a small business, please note that peak seasons or high-volume drops can occasionally add an extra day or two, but we always work as fast as we can to get your book home.
When will I get my order
We are unable to accept returns on certain items. These will be carefully marked before purchase.
What kind of photo quality do I need to upload?
Clear, well-lit photos work best! Smartphone photos are totally fine as long as they aren't blurry, too dark, or heavily pixelated.
Generally, a higher DPI (dots per inch) or higher resolution means a sharper, clearer print. Avoid screenshots or compressed images saved from social media, as they tend to lose quality. Don't worry—if you aren't sure, you can always contact us for feedback before ordering!
What if I don't see my pet's breed or style option?
If you don't see your pet's specific breed or style, drop us a message via our Contact Us page to let us know what you're looking for. While we aren't able to send individual updates when new styles drop, we keep track of all requests to help decide which breeds and themes to launch next!
What is the return policy?
Because every photobook is custom-made specifically for your pet, we cannot accept standard returns or exchanges. However, if your book arrives damaged, defective, or with a printing error, please reach out to us within 48 hours of delivery at support@ducklingstudio.com with a photo of the issue, and we will make it right with a replacement.
Please note that print quality directly depends on the photo resolution provided; we cannot offer refunds or free replacements for books printed using blurry, low-resolution, or dark photos uploaded by the customer.
Can you check my photos before I buy?
Because of the high volume of orders, we aren't able to review photos before purchase. However, our ordering tool makes it easy to upload your favorites! Just make sure your photos are clear, well-lit, and high resolution (higher DPI is always better). If there is ever an issue with a photo you submitted after you place your order, our team will reach out to you directly before printing.